Giles Elliott Tree Surgery | Complaints Procedure

The company recognises the importance of customer complaints as a valuable form of feedback about its services. We are committed to using this information to help drive forward improvements.

This procedure outlines the aims of the business in dealing with complaints and sets out what the client can expect when making a complaint regarding our services.

Our definition of a complaint

A complaint is about letting the business know that a client is not happy with our services, We welcome any feedback. The complaint may be about delays, lack of response, discourtesy, or short falls in the standard of service.

How we aim to deal with your complaint

We aim to give our customer a fair, consistent and structures process to secure a remedy for failures in the delivery of our service. We will use the outcome of any complaint as a positive method of monitoring performance and improving our services.

Should you have a complaint about the company's service, please contact us as soon as possible so that we may investigate the matter further.

If the complaint is in regards to the standard of our work or materials supplied in a contract with the customer; we will first inspect the area of concern and provide the customer with our professional opinion, and where necessary a reasonable offer of redress will be offered.

Any cutovers dissatisfied with the offer of resolution may approach the Isle of Anglesey Trading Standards Buy With Confidence Scheme of mediation.

Contacts


Initial Contact:

Giles Elliott Tree Surgery

Tan gelynen, Waunfawr, Caernarfon, Gwynedd. ll54 7AX

info@gilestrees.com

07729996645 or 01286 650531


Second stage contact:

Buy With Confidence Scheme, Trading Standards, Anglesey Council, Council Offices, Llangefni, LL77 7TW

consumeradvice@anglesey.gov.uk

01248 752 840